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can i be refunded if my order has not arrived ?

We cannot cancel the delivery once the package has been dispatched.

i cannot find my package, can i ask for a refund ?

If you do not find your parcel after delivery, we invite you to check with your neighbours (neighbours, caretaker) and your post office.

i returned products, can i be refunded ?

If you have returned products from your order and they respect the conditions of return (intact products), you will be reimbursed by the same method of payment (credit card, voucher, gift card...)

has my order been processed?

Once your order is validated, you will receive an email confirmation with your order number. If your Typology account is active, you will find your order history in your customer space in the "My orders" section.