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Delivery and order tracking

8 articles


what are my shipping options?

Depending on the country of delivery, restrictions by customs services may apply to the customer.

will i have to pay customs fees upon receiving my order?

Customs charges are specific to each country and depend on the amount of your order. The charges by customs are your responsibility.

what if my tracking package says it's been delivered but i haven't received it?

If you haven’t received your package, we recommend you check with your neighbors or your building’s caretaker who may have collected it.

my package got sent back to the sender, what's going to happen to it?

If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us.

what if my mailbox is not suitable ?

The packages can be deposited directly in the mailboxes and do not require a signature or a call from the carrier before delivery.

what if the tracking is not updating ?

First, check the tracking on your local post website. Since they are in charge of it after it crosses the borders, they have the most recent updates.

how long does it take for my package to be delivered ?

All our parcels are shipped from France, near Paris. The delays will therefore be longer as they go through the French postal service, the local country's postal service and then local customs.

how long do i have to declare an issue with my order ?

If you have a delivery problem, please report it to us within 14 days of your order being confirmed.