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My Order

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i haven't received a confirmation email, what should i do?

First, check if a direct charge has been made on your account. It’s possible that the payment was not successful and your order was not validated.

when will my order be shipped?

Your package will be shipped within 24 to 48 working hours after validation of your order. If you place your order on the weekend or on a public holiday, your products will be dispatched within the next two working days.

has my order been expedited?

When your order is shipped, you’ll receive an email with a tracking number that allows you to view the delivery steps on the chosen carrier's website. You can also follow the status of your order from your customer area, in the "My orders" section.

how do i track my order?

Once your package has been shipped and taken care of by the carrier, you will receive a shipping confirmation email from us.

can i change my address or delivery method once the order has been placed?

If you wish to change the delivery terms of your order, write to us as soon as you receive your order confirmation at [email protected]

can i cancel my order once i have placed it?

We cannot modify your order once it is confirmed but we will only be able to cancel it if it has not yet been prepared or picked up at the warehouse.

i have another problem with my order

If you have a problem with your order, have your order number ready and contact us at [email protected] Our customer service will help you find a suitable solution.