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Returns

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how long do i have to make a return?

You have 14 days after receiving your order to return any products. These products must be unopened and in their original condition, with the original packaging and boxes.

How do i make a return?

If you would like to make a return, please contact our customer service at [email protected] To facilitate the process, remember to give us your order number, the list of products you wish to return, and the reason for returning them. We will then email you a return label for you to return your items to us. The cost of this label will be deducted from your refund. Returns must be made within the delays of return of receiving your order. Any free product included in the order must be returned in case of a full order return, or the product's value will be deducted from the refund.

how do i make a partial return?

Please note that due to the return fees deducted and possible custom charges, in this case another solution can be offerred by the customer service according to each case.

how do i post my return?

Your package will be returned by the same carrier as the one you selected for your shipment. In all cases, we recommend you keep your proof of deposit in the event of an incident occurring with your package.

how do i return more than one order ?

If you are returning multiple orders, please make a request for each order so that we can check that each order complies with the return policy and to avoid any confusion when receiving the products.

how long does it take to be returned ?

Delivery times depend on the carrier and can vary over several weeks depending on the initial location of the package.

what if my return as been received ?

Refunds for returned products will only be issued once the parcel has been received and processed, so please hold on if the parcel is marked as received as it may still be awaiting verification by our team.

can i have a full refund ?

A return fee is applicable depending on the type of return requested. More information can be provided by customer service.

can i exchange an item ?

We don't offer exchanges at this moment. If you no longer want your product(s), please check our return policy and then write to us at [email protected] to make a return.

how long will it take for me to be reimbursed?

We will reimburse you within 14 days after receiving and verifying the returned products, upon decision of the customer service.